We require a CREDIT CARD at time of booking to reserve your appointment.
Our CANCELLATION POLICY IS 24 HOURS IN ADVANCE OF YOUR APPOINTMENT. Cancellation must be confirmed by calling
718-586-3738 during business hours or sending an email (irelaxretreatspa@gmail.com) or Whatsapp message.
We reserve the right to charge in FULL for your service, if you contact us less than 24 hours in advance.
"No Show" failure to attend a scheduled appointment, will result in a FULL charge for the cost of the reserved service.
Lateness over 10 minutes may not permit for us to honor your full service, Your appointment may be shortened or rescheduled to ensure that we provide the highest quality of work for you.
Lateness over 15 minutes will result in a forfeit of your appointment and a CANCELLATION FEE for the FULL amount of the service.